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‎11-04-2024 03:57 PM

HP Recommended
Product: HP Smart Tank 7602 All-in-One
Operating System: Microsoft Windows 11

Hi, I am trying to configure my HP Smart Tank 7602 in a Windows 11 environment but I cannot scan anything.  Although HP Smart indicates the printer is connected, when I click on the Scan box, I receive an error message indicating that the printer is not connected and that although I can print a test page from HP Smart.  My printer is connected to my computer with a cable and also on the network.  Any suggestions to resolve the issue?

Thank you


Denis

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