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‎11-06-2024 02:51 AM

HP Recommended
Product: HP OfficeJet Pro 9720e Wide Format All-in-One Printer
Operating System: Microsoft Windows 11

My Surface Pro 11 was running Windows 11 23H2 and the printer installed and printed fine.  This is a 64bit ARM PC.   Today I received and installed the Windows 11 24H2 update and installed that without incident.  That is until I tried to print. I can see the print job go to the print spooler then it is deleted, and the printer does nothing. This seems like a printer driver issue but I have uninstalled the printer, the print spooler and then restarted to install the latest versions without any success.  I can print to a HP 250 portable printer, so it is something in the HP 9720e that is causing the problem.   

 

The 9720e printer is only a few weeks old so I guess I will pack it up and send it back to HP.

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