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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!

‎11-08-2024 05:25 AM - edited ‎11-08-2024 05:27 AM

HP Recommended
Product: HP ENVY x360 Laptop - 13-ay0003ns
Operating System: Microsoft Windows 11

Imagem WhatsApp 2024-11-08 às 12.26.28_a8b60961.jpgA few days ago, in the normal act of closing my PC, I heard a craking noise. Without forcing it, I opened it again and noticed that the hinge bent the wrong way, broke and damaged my HP envy's screen. From what I researched, this is a very very common issue with this model and it should be up to the brand to resolve this situation in the best way possible. The PC is only 3 years old and and it's not that cheap 😞

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