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‎11-19-2024 12:59 PM

HP Recommended
Product: HP Spectre x360 16 inch 2-in-1 Laptop PC 16-f1000 (508R9AV)
Operating System: Microsoft Windows 11

HP Smart will not sign in to my HP Account, and therefore, I cannot scan or access other features such as HP InstaInk. I have uninstalled the software, updated drivers and factory reset my Spectre laptop. The HP printer is visible (and ink levels) on the HP Smart home page. HP Assistant will sign in.

 

Please let me know what my next step might be.

 

Error code: nosession - X-request-id: bfd5b8f0-a61a-11ef-9a51-859702901cfd.0b8e4c10-a6ae-11ef-9a51-859702901cfd

 

Cheers,

Sandy

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