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‎11-20-2024 12:17 AM

HP Recommended

Hi,

I am trying to register my new HP laptop but HP cannot find the device with the serial/product number. When I get HP to detect device, it does (same serial number and product id), however when i click on add to my dashboard, it says added but on the next page it shows "no device on your dashboard". I have tried multiple times in vain. I am frustrated. When I tried to get virtual assistance, it asked me for the serial/ product no. and i went around in circles as "the serial number is not found". That is the correct serial number and ID. So not sure what is going on!!!

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