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Envy 6000e printer/scanner has dropped connectivity to my wifi and cannot be re-established.  Have checked router - all fine.  Have switched off router & printer, restarting router then printer.  Did a wifi reset on printer, wifi still cannot connect.  Have iminstalled and reinstalled HP Smart software, but reinstallation stuck because still cant find printer.  Have run out of things to try (note all this tried multiple times).  Can anyone help?  And can anyone tell me why, oh why, did this model not have USB connection????????????????

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