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Microsoft Windows 10 (64-bit)

A new HP OfficeJet Pro 8130e right out of the box, removed all cardboard, inAs tstalled cartridges, immediately got Printhead Problem on printer screen.  Screen will not allow any commands.  Initally went through HP Smart set up.  All appeared fine.  Printer turned on after loading paper, then got Printhead Problem.  Tried hooking up USB cable to get to printer commands through laptop.  Can not do anything.  No clean print head, no test page, nothing.  ANY SUGGESTIONS????

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