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HP Smart Tank 7301 All-in-One

I have been using this printer (it is a replacement HP did for the original that stopped working 8 months into service, and so HP only gave me four months warranty) for about 7 months and it has worked ok...but today it would not scan and I got a pop up message telling me to turn off and back on, which I did.  It now works but when I use the HPSmart option, I have a pop up asking me to finish setting up...not sure why as this has never appeared....when I click it asks for a password, which I have no idea about as I dont think I set up initially with a password.  How do I stop this request?

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