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hi,

After upgrading the firmware of a Color Laser MFP 178nwg to version V3.82.01.17, the printer restarts approximately every 30 seconds.
After the initialization process, the printer briefly goes into Ready mode - 2 seconds later it restarts.
The update was done through the embedded web server (EWS).
I can no longer log into the embedded web server.
Is there a way to reset the printer to factory settings or to the old firmware?

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