• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?

‎12-23-2024 12:30 AM - edited ‎12-23-2024 12:31 AM

HP Recommended

Image.jpgI'm experiencing an issue with my HP Elitebook 840 G6 screen where a horizontal black line has appeared at the top. This line initially started from the top edge of the screen and has slowly moved approximately 0.5cm downward over the course of 2 months but the part of screen it has traveled past functions normally without any issue.

 

This line does not appear in screenshots or in external monitors.

 

Steps Already Tried:

  1. HP diagonistic tools, including display and screen test but no issues detected.

  2. I tried the tests outside the OS during boot but no problem found.

Could you please help me in identifying the exact cause and provide guidance on how to resolve it? Is this likely a hardware problem? Would replacing the screen or checking internal connections be necessary?

 

Labels:
Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.