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‎01-17-2025 05:54 AM - last edited on ‎01-17-2025 07:42 AM by Retired

HP Recommended
Product: HP Elitebook 840 G11

Hi everyone, 

 

We're experiencing an issue with Teams on specifically the model "HP EliteBook 840/830 G11", the users see a distorted video from other people attending their meeting. We've seen this issue on 3 different machines all running Windows 11. The Intel Graphics driver version is 32.0.101.6127 and the latest version of Teams. The machines have been reinstalled several times. The problem doesn't seem to appear on any other EliteBook models. 

 

Is this a known issue or do you have any suggestions, thanks in advance.

 

Screenshot 2025-01-17 125648.png

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