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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎02-03-2025 02:48 PM

HP Recommended
Product: 9130e
Operating System: Microsoft Windows 11

When attempting to scan a multiple page document from the flat panel, I get a document for each page as opposed to a single document containing all pages I have scanned using the add button.  This is different than the behavior with my previous HP all in one and is not what the manual states should be happening.

 

Can I get some assistance on how to resolve this?

 

Additionally, it seems to take a long time for the document to show up on the computer as well.


Thank you

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