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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎02-04-2025 09:57 AM

HP Recommended
Product: HP Color LaserJet Pro MFP 4302dw Printer
Operating System: Microsoft Windows 10 (64-bit)

Scanner does not scan left edge of the page.

When I use windows scan&fax a small part of leftmost page is not scnned. Same problem is if I scan to file using quick settings. 

In preview is page edge visible. 

The only way to scan complete page is to scan whole area using linux xsane or scanlite with HPLIP driver. If I select area including the leftmost part of page, the screen is incomplete. 

Skipped area is few milimeters from the left side. 

 

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