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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!

‎02-13-2025 04:32 AM

HP Recommended
Product: HP ENVY x360 13.3 inch 2-in-1 Laptop PC 13-bf0000 (552D6AV)
Operating System: Microsoft Windows 11

Since a few months my touchscreen does not work. The screen itself works but not the touch function. (it is a HP envy x360 2 in 1 laptop, running windows 11, 24H@2version).  I ran an UEFI test regarding the touch pointer and the touch screen is 100% working. In the device manager I can't find the HID-compliant-touch screen item. I use windows 11, 24H2 version. When  I try to find the driver software via HP  : HP does not provide the 24H2 possibility. Question: where can I find the driver software for touchscreen for a HP laptop with windows 11 24H2 version?

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