• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.

‎02-13-2025 03:09 PM

HP Recommended
Product: 2755e

I have an HP 2755e.  Firmware is up-to-date.  I print from a Mac with OS15.0.  The printer constantly shows as disconnected when I try to print on it.  From the printer side, it says that it is connected to the wireless, but not to the internet.   From my mac, it is not.  When I reboot it, it works fine, for one print or so.  I downloaded the HP Smart Print App, and this does not seem to help.  I'd prefer to stay with HP but this is maddening.  Note that the printer is 5 feet unobstructed from the router.

Tags (1)
Labels:
Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.