• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Troubleshooting screen flickering issue on HP notebooks: Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?

‎02-16-2025 05:41 AM - edited ‎02-16-2025 09:58 AM

HP Recommended
Product: HP ENVY x360 - 15-ds0003ur

The keyboard started to malfunction - the keys "8", "i", "k", ".", which are located on the same diagonal line of the keyboard, are not pressed.
It manifests itself like this: it works without failures for several days, then it does not press in 30% of cases during the day. The problem appeared somewhere in October 2024.
I exclude the possibility of all 4 keys being clogged at the same time. I completely disassembled one of them, cleaned it perfectly - no result.

A couple of years ago there was a problem with the keyboard (keystrokes were duplicated), which was solved by updating the BIOS from F.18 to F.29 Rev.A.
On 07/12/2024, the BIOS was updated from F.29 Rev.A to F30 (the update came through the Windows Update Center). I tried to roll back to the previous version - no result.
Over the past six months, I have updated many drivers in an attempt to fix the BSOD error that sometimes appears. I assumed that this might be the problem, but there is no way to restore previous driver versions.

I found the same problem on HP Community, but there is no solution.

HP Envy 15-ds0003ur x360.

Has anyone encountered this problem?

How to find out the part number?

Labels:
Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.