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‎02-22-2025 10:20 PM

HP Recommended
Product: HP ENVY 6065e All-in-One Printer
Operating System: iOS

I am trying to print a Word document that has a picture in color.  I have no success, it all comes out in grayscale.  I am using Microsoft Word for Mac version Version 16.94 (25020927) - subscription.  I have changed the ink cartridges with no success in getting the document to print in color.  I have barely printed 20 pages with this new printer and thought I was advancing my print capability and instead I am back to problems I had with printers 10+ years ago.  I do not see any options to change to color from the printer control screen.  I have done quality diagnostics along with a printer information report - all is clear and ready for printing.  Anyone's help would be greatly appreciated.

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