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‎03-03-2025 04:01 PM

HP Recommended
Product: HP ENVY x360 14 inch 2-in-1 Laptop PC 14-es0000 (743S9AV)
Operating System: Microsoft Windows 11

Dear HP Community,

 

I need help ASAP. My HP Envy x360 14in laptop has suddenly stopped powering on and I got all my work in there 😞

To save us time:

Yes, I tried the hard reset with the 15-30sec timer before turning it back on plus tried the ‘windows’ key + ‘B’ key in sync. Yes, I ensured to check my laptop is clean. No, the screen does not flicker nor do I hear fan noises or keyboard lights come on. Nope, using an external monitor does not work. No, the cap lock light is not on either…

 

It’s always the same issue of the power button light coming on, then blinks once and goes off again. 

Background:

It was working fine yesterday like usual so I don’t understand the problem that’s occurring this evening. Any assistance is greatly appreciated. I just bought this laptop last year and warranty is still valid but problem is I’m not in a country that has supported branches for HP and I need it sorted soon.

Sincerely,

Your troubled neighbor 

 

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