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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .

‎03-29-2025 10:58 AM

HP Recommended
Product: HP ENVY 5055 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

I own an Envy 5055 series printer and have been a member of Instant Ink for a while. I tried printing some documents today and when I went to print; it shows my printer offline and has a message on the printer screen "Cartridge cannot be used until printer is enrolled in HP Instant Ink". 

This printer IS enrolled but I think it's not being recognized on my wifi and there is no way for me to "exit" off of this message to get into my printer setup to update the wireless network or even factory reset the printer itself. 

How do I get past this screen to where I can start using my printer again? I've tried turning it off, unplugging it, etc and nothing is working.

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