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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .

‎04-13-2025 01:40 PM

HP Recommended
Product: HP Envy 6155e All-in-One Printer
Operating System: Microsoft Windows 11

My printer is connected to the internet.  It initially saw 3 pages had been printed and accounted for them.  I printed another page and now the app says it can't connect to the printer when I try to see if the new page is accounted for.  This happens frequently.  Does HP only operate at certain times of the day to check the printer for pages printed?   Why would it say it can't connect when the printer is clearly connected (has sold blue light and printed a page.)?

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