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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!

‎04-16-2025 08:52 AM

HP Recommended
Product: HP Envy x360 14 inch 2-in-1 Laptop PC 14-fc0000 (8Z8M0AV)
Operating System: Microsoft Windows 11

Starting today, if I set my cursor a certain size when using the touchpad or a mouse, it stays the same. However, as soon as I use the touch display, it gets bigger.  The mouse settings don't change.  I can temporarily fix the problem by changing the mouse setting (e.g. from size 2 to 3) and then changing it back.  Following the instructions in the previous thread of the same name, I found that the (recommended) scaling for my laptop is 200%, presumably because of the high-res screen.  Maybe this is the issue... any recommendations for how to fix it?

 

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