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‎05-16-2025 01:21 PM

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I'm having the same issue. I just changed ISP and the printer was still connected to the old network. I've reset the printer, but was unable to install it in the HP Smart app because of this issue. I installed the app on my phone and was able to set it up on the new WiFi network, so it's working at least. It's now on my device list on the laptop, but I'm still unable to add it to the HP Smart app on the laptop because of this error with location settings. The app and the laptop are already up to date, I've tried turning off HP Smart's location permissions, restarting the laptop and then running the setup again and enabling it, but the app still doesn't recognise the switch, so I can print but I can't use the app for the additional features.

This may be unrelated, but my laptop won't connect to my new 5GHz network, it will only connect to the 2.4GHz band. The network adapter in the laptop should support 5GHz, so I'm not sure what the problem is. Googling the problem seems to suggest it's a hardware fault and I need a new adapter, but that's not an option right now. Could the network issue be related to the location issue? I don't see how, but that's so often the way with these things!

Can anyone help resolve this issue?

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