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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
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I have the HP Deskjet 2855e. The cartridge I received from Instant Ink is incompatible with the printer. It is bigger than the cartridges that came with the printer. I’ve seen several answers saying it should work the same, but it does not. The bigger cartridge sticks out so much that the door will not close and it gets stuck when sliding. Please assist

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