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‎06-12-2025 10:34 AM - last edited on ‎06-13-2025 11:10 AM by Moderator

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Dear HP Support Team,

I recently submitted my HP Victus laptop for repair under warranty due to a burned charging port. The service center informed me the issue is not covered under warranty and quoted ₹7000 for repair.

I want to clarify that I have used only the original HP charger, and the laptop has not been physically damaged or exposed to moisture. This issue seems to be a hardware defect or a power-related issue that occurred during normal use.

I kindly request a reconsideration of the warranty status or at least a goodwill repair, as the device is still under warranty and has been well maintained.

Looking forward to your kind assistance.

Regards,
Mohd Arkan
Edited

 
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