Gaming Notebooks

Hello HP Global Support Team,

I am the owner of an HP Victus laptop Model: 16-s0000 Series
Serial No: CND336****
Service Record No: WO-030336053

I sent my laptop to HP Authorized Service due to Hall sensor failure.

On 21.06.2025, the service sent the following message after so-called "repair":

“Please do not move your notebook before putting it in STAND BY mode to protect your disk and data.”

After receiving the laptop, my technical evaluation shows:
✅ The Hall sensor cable was disconnected — this is not an actual repair.
✅ Lid close / automatic standby functions are no longer working.
✅ The CPU now runs only at 40-45 watts under load,
✅ High temperature remains even at this low wattage,
✅ The CPU performance is severely throttled (~50% performance loss).

Furthermore, it is clear from many reports — including in local markets and international forums — that Hall sensor failure in the HP Victus 16-s0000 series is a known, chronic design issue.

The "solution" of simply disabling the Hall sensor and reducing CPU performance is unacceptable and violates local consumer rights and warranty obligations.

In this condition, the device no longer meets its advertised specifications or intended use, and for my business and performance needs, this is now an unusable defective product.

Since this is a chronic design problem affecting the 16-s0000 series and no permanent repair solution is provided by HP, I formally request:

✅ A full model replacement with a higher/next-level HP laptop that does not suffer from this chronic hardware defect.

As per consumer protection laws, this is not a valid repair but a product downgrade, which I do not accept.

If HP does not resolve this issue with a proper product replacement, I will proceed with formal legal action through:
👉 Consumer Arbitration Board,
👉 Consumer Court,
👉 and will also escalate this matter through public forums and national media if necessary.

I kindly request the HP Global Support Team to provide an urgent and proper solution — which should be model upgrade replacement, as this 16-s0000 series design defect is well known and unresolved.

Thank you,