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‎06-25-2025 09:25 AM

HP Recommended
Product: HP OfficeJet Pro 9015e All-in-One Printer
Operating System: macOS 12.0 Monterey

I just received a replacement printer due to a carriage jam issue with our previous printer. I am doing the initial set up on the printer. It is now showing me a screen with a qr code to finish setup. I have scanned the qr code and downloaded hp smart to try to finish set up and connect my printer to the wifi. My printer will not show up as an option to select. I have my bluetooth on and I am "findable". I have tried unplugging and restarting my printer. I also can't get the screen to go to the menu to try to manually connect the wifi. It is just stuck on this screen and I don't know what to do or where to go from here. Our warranty is also expired and I would prefer not to have to pay to get phone support.

 

I would appreciate any help you guys may be able to offer me. 🙂

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