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‎06-26-2025 01:50 PM

HP Recommended
Operating System: Microsoft Windows 11

Hello

 

I have been trying for almost two weeks to contact HP support but since I cannot register my product in my profile or through the AI chat, I am stuck.

 

First : The turn on/off button of the computer doesn't always work. I do not know what to do about that since I received the product only a month ago and I don't even use it everyday.

 

Second : I tried to play a game and received an error message saying 'Could not initialize graphics device.'. I tried multiple times to play, trying to update the graphics device from the computer but still didn't work. I am not sure if I can uninstall/install back ( and I don't really know how).

At some point, a crash dump was created and apparently, I have to contact the development team but since I cannot speak to a real human, only AI, here I am also stuck since I do not know where to send it.

 

Can anyone help me, please. I am desperate at this point... Thanks

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