• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Does your laptop battery charge only when the laptop is turned off? Click here to view the solution

‎06-28-2025 05:30 AM

HP Recommended

Hp Pavilion Gaming 15-Amd Ryzen 5 15.6 Inches, Windows 11 Home/Ms Office15-Ec2048Ax suffered a motherboard damage due to shortcircuit.

Hi everyone,

I’m facing an urgent issue with my HP Pavilion 15 (AMD Ryzen, Windows 11) laptop. It shut down unexpectedly while charging, and I’ve been told the motherboard is damaged due to a short circuit.

I'm looking for:

An HP authorised service centre near me

Access to genuine HP parts (especially the motherboard)

Budget-friendly repair or replacement options

I want to ensure that the repair is reliable and covered under genuine HP policies, if applicable. Any leads or suggestions would be truly appreciated. I’m based in Kolkata/Siliguri, India]. Thanks in advance for your help!

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.