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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .

‎07-04-2025 07:56 AM - edited ‎07-04-2025 10:02 AM

HP Recommended
Product: HP Officejet Pro 8615 e-All-in-One Printer

Hi,

Lately, Instant Ink is unable to connect to my printer to get ink levels. However, it correctly shows the number of printed pages. How can it do that without a connection to the printer?

I am running low on ink and, until this problem is solved, there's no way I will get replacement cartridges.

The printer is connected to the LAN with a fixed IP: 192.168.2.90. The IP mask and gateway IP are correct (triple-checked).
I have tried both wired and wireless connection. 
Both HP Smart and a direct connection to its IP via a web browser can access the printer, but Instant Ink still says that there's no connection, while it flawesly keeps on updating the number of printed pages.

Is that a bug or a HP feature?
Counting the number of pages will, eventually, force me to pay for additional pages, while not accessing my ink levels allows HP to stop sending me ink cartridges...

Best whishes

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