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Common problems for Connectivity Issues
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‎07-17-2025 04:59 PM

HP Recommended
Product: HP OfficeJet Pro 9130e All-in-One Printer
Operating System: Microsoft Windows 11

Hi, my printer keeps telling me that it won't be able to print because it is not connected to the internet.  The HP Smart app says that the printer is connected to wifi with the blue light on.  I had a new modem installed and the printer was successfully connected to the modem.  I have restored the wifi connection twice and shut the printer down numerous times but still no connection to the internet.  Can you please tell me how to resolve the issue.  I have been able to print, but everytime I print, the warning comes up on the printer screen.  Thank you, Mike.

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