• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Here is the solution for the error: "Encryption Credentials have expired" when attempting to print or scan from Mac OS or iOS devices: Click here to view the troubleshooting steps!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
HP Recommended
HP Officejet Pro 8620

Good afternoon.

 

I have a similar issue. I just installed Tahoe IOS and have an HP Officejet Pro 8620. The previous app (old HP app) connected fine with the printer but this one does not. I have the app on my iPhone and there it recognizes the printer and works fine. On my computer when I open the app it goes through its startup and then says to enable local network permission for the hp app. That was not a problem, it was open. I uninstalled the printer and the app and then reinstalled both of them. That did not resolve the problem. Again, the app is working fine on my phone but not on the computer. Please advise and thank you.

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.