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‎10-10-2025 10:53 AM - edited ‎10-10-2025 11:11 AM

HP Recommended

I purchased an HP Omen Gaming Laptop in July 2025, which worked fine until early September 2025 when the screen went black. HP Support confirmed a motherboard failure and ordered a replacement, but as of October 10—nearly a month later—the issue remains unresolved. Despite multiple follow-ups, I keep being told the case is “escalated” and to wait 48 hours, with no progress or updates from HP or the technician.

I hope the HP Support team contacts me soon with a concrete solution. If more information is needed, send me a message

However, if I do not receive a proper response in coming days, I will be forced to escalate this matter to the appropriate consumer protection authorities due to the unacceptable handling of this repair.

Thank you.

Laptop model : Omen Gaming NB 16-ae0002TX

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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