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Microsoft Windows 10 (64-bit)

I have not been able to configure my MFP3301 to scan to a network folder.  The PIN located inside the printer is not accepted, using the HP "Smart" software does not work either.  I have restored and reset factory settings at least three times to no avail.  Even your website here has not been useful to populate the device I'm inquiring about despite being provided with the model number.  This is the most frustrating experience I've ever had with a product.  Please assist.

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