Graphics device not initialize. Turn on button does not always work. File for development team.

[Fcthwi]

Hello

I have been trying for almost two weeks to contact HP support but since I cannot register my product in my profile or through the AI chat, I am stuck.

First : The turn on/off button of the computer doesn't always work. I do not know what to do about that since I received the product only a month ago and I don't even use it everyday.

Second : I tried to play a game and received an error message saying 'Could not initialize graphics device.'. I tried multiple times to play, trying to update the graphics device from the computer but still didn't work. I am not sure if I can uninstall/install back ( and I don't really know how).

At some point, a crash dump was created and apparently, I have to contact the development team but since I cannot speak to a real human, only AI, here I am also stuck since I do not know where to send it.

Can anyone help me, please. I am desperate at this point... Thanks

[VikramTheGreat]

Hi @Fcthwi,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I’m truly sorry to hear about the difficulties you've experienced — both with your new HP computer and the challenges in contacting support. I completely understand how frustrating this must be, especially with a new device, and I’m here to assist you step by step.

Issue 1: Power Button Not Working Reliably

🔧 What to try:

1. Perform a Hard Reset:
   • Turn off the PC completely.
   • Unplug the power cable.
   • Hold the power button for 15 seconds.
   • Plug it back in and try turning it on.
2. Update BIOS:
   • Visit the Official HP® Support and enter your product name or serial number.
   • Download and install the latest BIOS update.

Issue 2: “Could Not Initialize Graphics Device” Error

This usually means:

• The graphics driver is missing or corrupted.
• The game is trying to use a GPU that isn’t available or supported.

🔧 What to try:

1. Update Graphics Drivers:
   • Go to Official HP® Support.
   • Enter your product name and download the latest graphics driver (Intel, AMD, or NVIDIA, depending on your model).
      
2. Reinstall Graphics Drivers:
   • Open Device Manager (Windows + X > Device Manager).
   • Expand Display adapters.
   • Right-click your GPU and choose Uninstall device.
   • Restart your PC. Windows should reinstall the driver automatically.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support