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‎03-26-2025 02:02 PM

HP Recommended
Product: HP OfficeJet 6962 All-in-One Printer

I purchases all new cartridges for my printer and they all leaked inside the printer, so I have a hardware issue.  When I was on the phone with HP they were going to send me an email where I could ask for a refund on the ink cartridges that I purchased.    I have brand new ones that never have been used but can not returrn.

 

DB

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1 REPLY 1

‎03-29-2025 11:09 AM

HP Recommended

@Db821, Welcome to HP Support Community,

 

Thank you for posting your query. 

 

To help us investigate the matter further, could you please share the case ID that the agent provided?

 

Take care and have a good day. 

 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Regards,

Garp_Senchau
I am an HP Employee

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