laptop keyboard backlight not working

[GrocerJim]

laptop keyboard backlight will not come on and the manual doesn't address this issue.  I someone to help and thanks.

[Garp_senchau]

@GrocerJim, Welcome to the HP Support Community! We're stoked to have you on board! 

To help us get started on resolving your issue, could you please share your HP unit's product number with us? 

Need help finding your product number? We've got you covered! Check out this handy guide:  Click here

We're looking forward to helping you get back up and running! 

Regards, 

[GrocerJim]

Hello Garp,

HP Laptop - 704JP8SK

Thanks!

[Garp_senchau]

@GrocerJim,Thank you for your response. Unfortunately, I wasn't able to find any information regarding the product ID.

To help us get started on resolving your issue, could you please share the HP unit's serial number via private message!

Need help finding your product number? No worries! Check out this handy guide:

https://support.hp.com/in-en/document/ish_2039298-1862169-16 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name.

You can use this link as well:

Private Messages - HP Support Community

We're looking forward to helping you get back up and running!

Best regards,

[GrocerJim]

Product Number: 82XQ008RCF, Bios Version: L1CN36WW

[Garp_senchau]

@GrocerJim, Thank you for your response,

I’m currently unable to find any information based on the details you’ve provided. Could you please verify the information or share the specific model name? This will help me better understand the unit you’re referring to and allow me to provide you with the most accurate assistance.

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,