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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎08-08-2024 08:44 AM

HP Recommended
Product: ATA 402

Hi 

 

I have some Poly ATA - 402 which are setup with a SIP number 

When making outbound calls are place it is dropped as soon as i pick up the call.

I got this investigated by the network provider and have requested to disable Prack for outbound calls

how do you do that ?

Tags (1)
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-09-2024 06:06 AM - edited ‎08-09-2024 06:07 AM

HP Recommended

Hello @Ctophe65 

 

check this parameter:

https://docs.poly.com/bundle/poly-ata-prg-current/page/itsp-sip-settings-parameters.html

ITSP Profile X > SIP

X_Support100rel
Enable support of 100rel (RFC3262)

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

1 person found this reply helpful
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8 REPLIES 8

‎08-08-2024 04:00 PM

HP Recommended

Hi, @Ctophe65 , Welcome to Poly HP Support Community.  

Due to limited support, I would request that you contact HP Support, and our support engineers should be able to sort this out. HP Support can be reached by clicking on the following link:.

https://support.hp.com/us-en/poly
 

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

 

Regards,

Salman

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‎08-09-2024 01:46 AM

HP Recommended

Hi M_Salman

 

Well i have logged an incident with HP/Poly support with zero feedback so far !

This comes after having had a separate incident close without any resolution. 

 

So far the support i have received is sub-par !!!

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‎08-09-2024 01:49 AM

HP Recommended

Hello @Ctophe65 ,

 

welcome to the HP Poly community.

 

The HP Poly community is not a replacement for the HP Poly support infrastructure as outlined in multiple places throughout the community.

 

- The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.

 

We are all just volunteers here and some support Agents to direct you to the right place.

 

Do you have the two HP Poly support references so I can follow this up?

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎08-09-2024 02:02 AM - last edited on ‎08-09-2024 02:42 AM by Level 14

HP Recommended

Hi Steffen 

 

The old incident number was <removed by a moderator> and the current one is <removed by a moderator>.
The original incident can be disregarded as <removed by a moderator> replaces it. 

I am really specific is what i need to know as this has been flagged after extensive troubleshooting between two service provider we use ( Sipcom & Colt) 

I just need to get a poly person to tell me how to disable this option as i cannot work it out and i have spent a lot of time searching for it.

 

Thanks,

Christophe

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‎08-09-2024 02:43 AM

HP Recommended

Hi @Ctophe65 

 

I have removed the case details to prevent Users from spamming our agents.

I check internally and get back to you.

Can you provide the Software Version the 402 is running?

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎08-09-2024 02:59 AM

HP Recommended

HardwareVersion : A
SoftwareVersion : 4.0.1 (Build: 6480M) 

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‎08-09-2024 06:06 AM - edited ‎08-09-2024 06:07 AM

HP Recommended

Hello @Ctophe65 

 

check this parameter:

https://docs.poly.com/bundle/poly-ata-prg-current/page/itsp-sip-settings-parameters.html

ITSP Profile X > SIP

X_Support100rel
Enable support of 100rel (RFC3262)

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
1 person found this reply helpful
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‎08-09-2024 08:02 AM

HP Recommended

HI 

That was the correct option to look for, it fixed the issue

I have it setup as below 

 

2024-08-09_13-50-44.jpg

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