poly ATA 402

[SteveSD]

Attempting to pair an ATA 402 to Teams. The ata will register but when trying to pair the ATA with Teams nothing happens then the phone gives a busy tone. followed the instructions and still having the same issue.  Tried two different ATA's with the same result.

[SteffenBaierUK]

Hello @SteveSD ,

Welcome to the HP community.

Unfortunately, your post does not include the currently used Software version for the HP Poly product you are using. 

This is particularly important, especially in the future, when someone comes across this post in days, months, or years.

Please do not simply edit the original post, but reply with the versions.

In the FAQ or the Read 1st section, we remind users why this is important.

I would suggest you contact our Partner, Microsoft, as they own the platform you are trying to use.

Best regards

Steffen Baier

[SteveSD]

I update to version 4.0.2 Build 6778

[bakzaza]

hi Steve 

am having the same issue , were you able to fix your issue 

please let  me know 

best regards 

[SteveSD]

Yes

1. request a shared license number

2.create a zero touch common area phone signin  (has to be done by a global administraor)

3.you will need to create a bulk signin CVS file

Configure SIP Gateway - Microsoft Teams | Microsoft Learn

4. need to create a common area phone policy also.

all of the steps are on the microsoft Learn site.

hope this helps