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We are proud to announce new Poly Studio Series video bars and remote room control with Poly Connect. Read more about the solutions!
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‎10-26-2023 01:05 AM

HP Recommended
Operating System: macOS 12.0 Monterey

Poly E70 camera no detect intermittent, try connect USB repeatedly but it show device intermittent, sometime detect sometime no detect. Try connect with different Poly E70 Camera to test but the issue still persist.

 

Issues only happen when connect to MacBook Pro macOS Ventura13.6 or macOS Sonoma 14.0,

but windows OS laptop is working fine.

3 REPLIES 3

‎10-26-2023 01:08 AM

HP Recommended

Hello @J_Park ,

 

Welcome to the HP community.

 

Unfortunately, your post does not contain the currently used Software version for the HP Poly product, the HP Poly Software, or the Partner application you are using.

 

This is important especially in the future when someone finds this post in days, months, or years to come. Please do not simply edit the original post but reply with the versions.

 

In addition what cable is being used when testing this and what application is being used to verify this? 

 

If an issue like this cannot be resolved via a public community post, please work with our support organization in your region. Details on how to contact us are in my signature

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎10-26-2023 04:17 AM

HP Recommended

Hi Steffen,

 

Current Poly Studio E70 Software version is 1.8.0
Using Poly Lens application to update Software version.

 

Cable is using original Poly Studio E70 USB cable connect to Ugreen hub 6-in-1, and than USB C to Mac Book Pro

Application is using Google meet.Camera Unable to detectCamera Unable to detectCamera detectCamera detect

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‎10-30-2023 09:28 PM

HP Recommended

Case was created, still waiting for response

 

Case ID: 5113810865

Case created : Oct 26, 2023

Status : Open

Product number

2200-37860-001

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