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We are proud to announce new Poly Studio Series video bars and remote room control with Poly Connect. Read more about the solutions!
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‎05-09-2024 04:27 PM

HP Recommended
Operating System: Other

This Poly Studio P21 monitor was running great until the OS was updated. I am running the latest Poly software. It was suggested to me by HP support that I run my mac in Safe mode and then reinstall the OS. Done. Nothing changed.

Anyone??🤔

5 REPLIES 5

‎05-09-2024 11:40 PM

HP Recommended

Hello @pmv55 ,

 

welcome to the HP Poly community.

 

What OS was updated? The OS of the device you are using the Poly P21 with?

 

If this is the case you may need to re-download and install the DisplayLink drivers for Mac from >here<

 

If this is not the case I suggest you provide more details for us volunteers here or I suggest you go back to our Support organization in your region.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎05-10-2024 06:51 AM

HP Recommended

Hello @SteffenBairUK

The Mac OS is Sonoma 14.4.1.  I will try uninstalling the DisplayLink drivers for Mac. unplug everything and try again from scratch...honestly, I think I already tried this...do you suggest an order for all the set up? So frustrating.

thanks

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‎05-10-2024 07:31 AM

HP Recommended

Hello @pmv55 ,

 

we are all just volunteers here so I suggest you contact our Support organization in your region if you require official help. Details are in my Signature.

 

Other volunteers are welcome to comment. This works fine in my setup with my MacBook M1 running 1.10.0 (Build 117) of the DisplayLink manager.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎05-10-2024 07:39 AM

HP Recommended

I will certainly get back to you after I try your suggestions...thanks for your help!

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‎05-10-2024 08:52 AM

HP Recommended

Well...That did not work...still have black screen! Speakers work great though!!

Was this reply helpful? Yes No
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