Solved: Polycom EagleEye IV USB | LAN Port - HP Support Community

Marco227487 · ‎08-09-2023

Hi all,

someone know what is the use of the LAN port on the Polycom EagleEye IV USB?

The port blinks if I connect it to a switch or directly to a codec (Poly G7500), but the codec doesn't recognise anything and I don't see any new devices on the network.

Has it a default IP address?

Thank you for the support

Marco

SteffenBaierUK · ‎08-09-2023

Hello @Marco227487

there is no end user USB API for the EagleEye IV USB camera.

Best regards

Steffen Baier

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

SteffenBaierLon · ‎08-09-2023

Hello @Marco227487 ,

welcome to the HP Poly community.

The port is not accessible to End users. It has no function to be used for. This is HP Poly internal only.

Best Regards

Steffen Baier

------------------------------------------------
Notice: This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Marco227487 · ‎08-09-2023

Well, thank you.

Last question in this case...

There's no way to manage the PTZ from a third party controller? Such as Extron, Crestron, AMX, etc.

Best regards

Marco Sertore

SteffenBaierUK · ‎08-09-2023

Hello @Marco227487

there is no end user USB API for the EagleEye IV USB camera.

Best regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Polycom EagleEye IV USB | LAN Port

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