All i want to know is an update on the case 5136779635, because i was told i was going to recieve re

[LibertadTri]

All i want to know is an update on the case, because i was told i was going to recieve replacemente of Voyager 5200u headset product in 8 to 12 days but it has already passed 15 days.

[Meghana_10]

Hello, @LibertadTri Welcome to the HP Poly Support Community. 

I am really sorry for the inconvenience caused to you. Please give me some time I will check with the concerned team provide you an update as soon as possible.

Regards,
Meghana 

[LibertadTri]

Please, i can't seem to contact anyone with the online chat and i need an anwser because i am moving to Spain in a few months. So i would love to have the product, since i use it for work.

[Meghana_10]

Sure, definitely, will help you with this concern. I am checking with the concerned team and will provide you an update as soon as possible. @LibertadTri 

Regards,
Meghana 

[LibertadTri]

I hope so, i am really trying to get a good anwser.

[Meghana_10]

Thank you for your patience. @LibertadTri 

I am sorry to inform you that the Poly device is currently on back order. I request that you wait for another 8 to 12 days, and once the unit is shipped, you will receive the details for the same.

I apologize for the inconvenience caused to you.

Regards,
Meghana

 

[LibertadTri]

I need help with this same case. They sent it threw UPS and UPS marked the order as if i rejected recieving it and sent it back to Buenos Aires!!!

How can i resolve this issue? HP live Agent shows error "temperorly unavaliable".....

Help me please! This is so frustrating!

[LibertadTri]

  

[Meghana_10]

I am really sorry for the inconvenience caused to you. @LibertadTri 

Please provide me some time so that I can assist you further.

Regards,
Meghana

[LibertadTri]

Hello, yes. If you need any more information, i will gladly provide it. I will be atentive of the info.