All i want to know is an update on the case 5136779635, because i was told i was going to recieve re

[Meghana_10]

Could you please let me know the country you live in so that I could assist you further?

Regards,
Meghana 

[LibertadTri]

I am currently in Argentina right now till 27 of May, then i am moving to Spain. That's why i am trying to speed un this process so i can get back to my video confrences.

[Meghana_10]

Thank you so much for your response. @LibertadTri 

I request that you contact our technical support team at 0 800 345 9007 so that they can assist you with this concern as soon as possible.

Regards,
Meghana 

[LibertadTri]

I am currently in talks but they explain that since the case was open with USA support, i have to talk with the HP USA support team.

I have all the details, i need help from the usa team for the product that was sent to me in Argentina, to be sent back to me. Since UPS decided to mark as if i rejected the replacement headset i recieved and sent it back to the HP Warehouse in Buenos Aires, Argentina.

Please help me out, i am all day trying to resolve this issue and i have lot's of work to do.

[Meghana_10]

I totally understand your concern, @LibertadTri I will provide you the contact number below; please try contacting the number provided below so that the technical support team can assist you; however, I will check with the concerned team to see if they can arrange a call back to you so that they can assist you further.

1 888 248 4143

Regards,
Meghana

[LibertadTri]

Please, i will gladly appreciate that. Since i have no way of calling, or if they can contact me via Whatsapp or email at: angeloalessandroramirezus@**bleep**.com as noted as my hp account email.

[Meghana_10]

Thank you so much for the patience. @LibertadTri 

I have informed the concerned team. Please give me some more time so that I can look into the issue for return and assist you further.

Regards,
Meghana 

[Meghana_10]

Thank you so much for your patience. 

It looks like due to the address modification, the device has been returned to the warehouse.

I will check with the concerned team if we can if the delivery could be rescheduled; otherwise, we will create a new replacement from our end, which will take another couple of days to process. I request that you wait till you receive any other information from us regarding this replacement. 

Regards,
Meghana 

[LibertadTri]

Hello, it would be great if you could send it to the address you stated.

(Ciudad) San Luis Capital, (Provincia) San Luis, (Pais) Argentina: (Codigo Postal) 5700 : (Address)119 Viv Barrio Cerro de la Cruz Mnz 280 Casa 21

I gave various support members this address because i am currently in San Luis for the next 2 months doing a lot of paper work before i move to Spain.

[LibertadTri]

If you need any more info. More then i gave hp support threw phone calls and emails.

In my email i saw that you mentioned the shipping Address updated, but i don't see that you mention it on this page. It's exactly the one that i mentioned in the text before this one: San Luis Capital.