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The Poly Headsets Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
HP Recommended

Hi

 

I have a Plantronics Voyager Focus UC - BT600 - if the phone is ringing as soon as I pick the headset up from the table (for instance) it says Mute on, Mute off, Mute on, Mute off, Mute on...

 

This is driving me mad as it settles on Mute on so I then can't hear anyone and sit there for ages trying to figure out how to turn it off.

 

Does anyone have any ideas?

 

Thanks

Jemmaw

 

 

6 REPLIES 6
HP Recommended

OMG this sucks!  Happening here as well.  I uninstalled the Plantronics Hub Software.  It's a POS

HP Recommended

Hello @jamesob ,

 

could we kindly keep the language professional?

 

Hello @jemmaw and @jamesob 

 

Welcome to the Poly Community.

 

The best way forward, as you have not provided the minimum amount of details needed, is to contact our support team.

 

The best and quickest way forward is to contact our Support organization as the community is run by volunteers only.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Thanks Jamesob

 

The language in my office right now is a lot worse than that as I work in sales and rely on the phones.

 

I will advise to uninstall and give that a go.

 

Fingers crossed

Thanks

Jemmaw

HP Recommended

Once uninstalled, what is the best link to use to download the new software?

 

Thanks

Jemmaw

HP Recommended

Hello @jemmaw and @jamesob 

 

please use Poly Lens >here< to control the BT600 and Voyager.

 

If you have any more issues please work with our support organisation.

 

Best Regards

 

Steffen Baier 

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Mine is doing the same thing. It is absolutely insane to pay $150 for a device and have it not work properly. I have tried everything you have suggested. Please give me a number to call to get support.  

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.