• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We are proud to announce we have achieved a new sustainability milestone on another Poly headset! Read more about our commitment to sustainability!
Locked

‎01-14-2021 09:43 AM

HP Recommended

Mine is still flashing and isn't fixed. What's worse is that I have this headset connected to PC and to a landline. When the USB thing is flashing blue, I cannot make or receive any outside calls from landline! I've done all of the troubleshooting steps recommended and nothing fixes this. I'm also using MS Teams. When I 'm done with a Teams call, the USB thing continues to flash and the only to stop it is to pull it out and re-insert it which isn't a viable solution.

 

When I make a landline call, once the call has ended, the USB flashing stops and it goes to being on constantly (blue) which is what it should do.

 

There are no updates to my s/w as I just checked. Please help. Thanks.

 

 

Was this reply helpful? Yes No

‎01-15-2021 12:58 AM

HP Recommended

Hello @chevyavalanche 

 

Welcome to the Poly Community.

 

Can you contact headset.helpline@poly.com ?

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.


Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎01-18-2021 05:42 PM

HP Recommended

Finally fixed with firmware Version 2006!!!!!!!!!!!

 

Thank you Poly!

Was this reply helpful? Yes No

‎07-04-2021 11:05 PM

HP Recommended

After reading through this forum, I tried to upgrade my firmware from 1723 to the latest.

First I upgraded the headset successfully and the upgrade was successfull.

When the BT600 upgrade started, the Poly Lens app crashed.

The BT600 won't work after that, the PC detects that BT600 is connected however Poly Lens PLT Hub won't detect it.

So I went from flashing lights to a bricked dongle.

Is there something I can do to get it to work again or is this dongle dead?

 

Was this reply helpful? Yes No

‎08-23-2021 11:21 AM

HP Recommended

This flashing light is a horrible idea.  When I'm on a call I already know that!  I don't need a very distracting light flashing at me all the time to tell me I'm on a call or to tell me that I'm listening to some music.  I can't think of any reason why having a flashing light during normal operation would ever be considered a good thing.

 

I have developed a partial solution though - I folded an index card so that it covers up the light.  It is a big improvement!  The only thing I don't like about it is that the red light to indicate that I'm on mute is sometimes useful and now I no longer have that.  But to me, the trade-off is well worth it.  A more permanent solution may be a piece of black electrical tape, but I have hopes (perhaps unfounded) that someone will eventually realize how annoying this is and change it.

Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.