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‎09-11-2023 11:11 AM

HP Recommended
Product: Voyager Free 60 UC USB-C
Operating System: Microsoft Windows 11

Hello, I recently received a Poly Voyager 60 bluetooth earbud. However one of the silicone ear tips (M) that was attached to the earbud, was broken out of the box.

What is the process for replacing the ear tip or the whole package?

I have opened a ticket with HP Support that havent moved.

Thanks.

4 REPLIES 4

‎09-11-2023 01:57 PM - edited ‎09-11-2023 01:58 PM

HP Recommended

Hello ayankm, welcome to the HP Poly community.
I request you to please reach out to Poly customer support at 800-985-9815 for further warranty and replacement related queries. 

Regards,
Meghana

1 person found this reply helpful
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‎09-12-2023 10:34 AM

HP Recommended

Hello Meghana, I spoke with Poly Support on the number that you have provided.

However the replacement that Poly is providing will be a refurbished with one less year of warranty! They do not have an option of providing just the silicone tips.

Also its amazing how warranty is reduced for a refurbished product.

 

Thanks,

Ayan.

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‎09-13-2023 07:21 AM

HP Recommended

Thank you so much for the update.
We are extremely sorry for the trouble caused to you; we hope to serve you better in future.
Thank you for your patience.

Regards,
Meghana 
 

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‎09-13-2023 07:34 AM

HP Recommended

Hello @ayankm ,

 

welcome to the HP Poly community.

 

The part number should be 221224-01

 

Best Regards

 

Steffen Baier

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