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08-25-2022 10:02 AM
We have a large number of headsets which seem to constantly have issues. We have a combination of USBC and USBA dongles with our headsets.
The issues are as follow:
1. The dongle has trouble being detected - only resolution is to uninstall the port driver.
2. The headset can be quiet but microphone working fine while connected to the dongle or cable- - only resolution is to uninstall the port driver.
3. If we connect another headset to the same machine it has the same issues or sound works fine but microphone stops working.
The issues are random everyday but they are all reoccurring.
It's hard to identify if the issue is with the drivers, the laptop, the headset or software.
Has anyone had any similar issues? The only workaround we have is to keep uninstalling the drivers.
We have noticed a Unknown USB Device in Device manger but even with this, the headset still works for some people. - screenshot attached
08-25-2022 03:24 PM
Hello @Systems Team ,
The community contains individual sections dealing with the different products we offer Voice, Audio/Video, UC Infrastructure or Others .
Your post or the post you replied to was placed into an incorrect section and has therefore already been moved.
Your post was not deleted!
I suggest you open a ticket with our support team in your region. Details are in my signature
replied via a mobile device
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your support channels.
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