Left microphone does not work on a Poly VSurround 85 ?

[PreciousTobique]

Left microphone does not work on a Poly VSurround 85 ?

[SteffenBaierUK]

Hello @PreciousTobique ,

Welcome to the HP Poly community.

If no other volunteers reply, I suggest you contact our Support organization in your region. Details are in my Signature.

Best Regards

Steffen Baier

[M_Salman]

Hello @PreciousTobique, Welcome to the HP Poly Support Community.

Thank you for reaching out regarding your Poly device.
 

I’m sorry to hear about the issue you’re experiencing with your Voyager Surround 85. I understand how important it is for your headset to work seamlessly, and I’m here to help you get this resolved as quickly as possible. 

Please follow the troubleshooting steps below and test the headset afterward:
 

1. Update Firmware:
   Kindly verify and update the headset firmware using the Poly Lens application on your PC.
2. Check Wearing Sensors:
   Please disable or reset the wearing sensors through the Poly Lens application.
3. Set as Default Device:
   Ensure the headset is selected as the default device on both your PC and your softphone application.
4. Reset the Headset:
   Perform a full headset reset using the Poly Lens application.
5. Test on a Different PC (If Possible):
   If available, please test the headset on a different computer to help isolate the issue.

Take care and have an amazing day!

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Regards,

Salman

[M_Salman]

Hi @PreciousTobique,
 

We haven’t heard from you, this post is in reference to the thread you created on your friendly neighborhood (HP Support Community).

I would like to know if the resolution we provided worked for you.
 

If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family.

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Have a great day ahead!

Regards,
Salman

[M_Salman]

Hi @PreciousTobique, 

I hope this message finds you well. 
 

I wanted to follow up on the query that we discussed earlier and confirm that it has been successfully resolved.

If you still need further assistance or have any additional questions, please do not hesitate to reach out to us. 
 

We are here to assist you and provide any necessary support.

Regards,

Salman