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‎06-29-2025 01:15 PM

HP Recommended
Product: Voyager Free 60+ UC M USB-A

My Poly earbuds case is not charging anymore. Help!

Voyager Free 60+ UC M USB-A

Charge case model CBF60

2 REPLIES 2

‎06-30-2025 02:12 AM

HP Recommended

Hello @Lydia58 ,

 

Welcome to the HP Poly community.

 

If no other volunteers reply, I suggest you contact our Support organization in your region. Details are in my Signature.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎06-30-2025 03:36 AM

HP Recommended

Hi Lydia, if it is still under warranty you should call support for a RMA.
In the past I had also malfunction on the case and it has been replaced.

BR,
Beyond Conference

Was this reply helpful? Yes No
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