Never going into pairing mode

jinjin48 · ‎04-16-2026

The product won't go into pairing mode. I've tried multiple times, but it still won't work. Even after connecting the product to a PC and restoring it to factory settings, it still won't go into pairing mode.

SteffenBaierUK · ‎04-17-2026

Hello @jinjin48 ,

Welcome to the HP Poly community.

A good starting point for volunteers in this peer-to-peer community forum would be to share which Device you are having the issue with.

If no other volunteers reply, I suggest you contact our Support organization in your region. Details are in my Signature.

Best Regards

Steffen Baier

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

jinjin48 · ‎04-20-2026

Hi @SteffenBaierUK ,
My device is "Poly Voyager Legend 50".

I sent an email to the service center in the area where I live, but I haven't received a response.

The country where I purchased this device and the country where I currently live are different, and business practices are different, so I'm at a loss as to who to contact..

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